Support
We answer like people, not tickets.
Most replies within one working day.
The fastest way: in the app, open Profile, then Help and support. Write what happened under Report a problem and tap Send report. Your note reaches us with the app version, your phone model and your last few request ids, so we can find what happened.
Or email support@eggsercise.app. On the same screen, Email support opens your mail app with your app version and last request id already filled in. Never send passwords.
Common questions
My day changed. How do I fix the plan?
Open Today and tap “Change my day”. Say what changed in your own words or pick a quick intent. Eggsercise shows exactly what would move before anything is applied, and you can undo from the confirmation.
Why did a meal or workout not change when I asked?
Items you have already logged, started or locked never change, and neither do your allergies or excluded movements. The preview says which items stayed and why.
A barcode was not recognised.
Retail barcodes are looked up in Open Food Facts. If a product is missing you can search Eggsercise’s catalog instead or add it as a basic item by name; it still counts for “Use what I have”.
Does the grocery list know what I already have?
Yes. Pantry items with a confirmed amount come off the list; items with an unknown amount show a “you may already have this” hint. Check off purchases and add them to the pantry in one tap.
Does logging work offline?
Marking meals, checking groceries and logging sets all work offline and sync when you are back online without duplicating anything. Adaptive replanning needs a connection.
The app said “This screen hit a snag”.
Everything you logged is safe. Tap Try again. If it happens again, tap Report a problem on that screen, say what you were doing and tap Send report: your words reach us with the details we need to find the fault.
Why did Eggsercise ask whether any of four things applies to me?
Before estimating a calorie target, Eggsercise checks it can do so safely. Only your yes-or-no answer is kept, never which situation it is. If one applies, your plan stays protein-first with no estimate or deficit, and you can enter targets a professional gave you. Change the answer any time in Profile → Goal.
How do I get a copy of my data?
Profile → Export my data. You get one JSON file you can save or send, with your plans and every version, logs, sessions, body log, pantry and list edits. Up to three copies a day, free on every plan.
How do I delete my account and data?
Open Profile, then tap Delete account at the end of the page and confirm. Your preferences, plans and versions, logs, sessions, programs, recipes, body log, check-in answers, problem reports, registered phones, subscription status, analytics events and export records are deleted, and so is your sign-in. A shared household stays with its other members: the remaining member who joined earliest becomes its owner. Deleting your account does not cancel a store subscription. See “Deleting your account” below for the details, or to ask us by email.
Deleting your account
In the app: open Profile (the round button with your initial or photo at the top of Today), scroll to the end, tap Delete account and confirm with Delete. It takes effect at once and cannot be undone. If you want a copy of your data, use Profile → Export my data first.
Without the app: email support@eggsercise.app from the address you sign in with and ask us to delete your account. We may ask you to confirm it is you, then delete it and reply when it is done, usually within a few days.
What is deleted:
- Your preferences and screening answer, plans and every version, change requests, meal logs, workout sessions and sets, programs, recipes you made and their photos, body log, favourites, check-in answers, problem reports, registered phones and their push tokens, subscription status, analytics events and export records.
- Your sign-in at Clerk, our identity provider.
- We also ask RevenueCat, which handles store subscriptions, to delete its record of you.
What stays, and why:
- A shared household’s pantry, household foods and shopping list stay with the other members, and the remaining member who joined earliest becomes its owner. List lines you added stay without your name.
- Records of AI planner calls (feature, model, tokens, cost) stay for cost history, and subscription events from RevenueCat stay as a billing audit, both with your account id removed.
- Backups roll off within 30 days. A store subscription is not cancelled by deleting your account: cancel it in your App Store or Google Play account.
More in the privacy policy.
Safety
Eggsercise gives general wellness guidance. It is not a medical service and cannot advise on injuries, conditions or specialised diets. If something hurts, stop, and talk to a professional.
Status
If the app cannot reach Eggsercise, your current plan still works from the device and changes sync when the connection returns. Service status is reported on our health endpoints.